Frequently asked questions.

An AI-assisted roof inspection tool. Upload roof photos and Roof Diagnose returns a HAAG-aligned damage report in about 30 seconds — each finding named, graded by severity, mapped to an Xactimate code and the property state's building-code citation, with a confidence score. It's built for roofing contractors and public adjusters who'd rather document a roof from the ladder than back at the desk.

Snap or upload photos of the roof — and any collateral like gutters, vents, and soft metal. The vision model analyzes each photo, marks the damage with circles and arrows, names the type, grades severity, and assembles a printable, branded PDF. You add the property details for the code citations and date of loss, then verify the findings on-site like you always would.

One page, built to close: the Roof Health Score up top, the annotated photos, the key findings in plain language, a risk assessment, and a recommended action plan — with your branding on it. It's deliberately jargon-free; the HAAG classification, Xactimate codes, and building-code citations behind every finding stay in the analysis workspace for your team. You confirm the findings with one tap, and the report card is ready to download, email, or text.

Yes — the report card includes a private, read-only photo gallery. You send a link, or the printed page carries a QR code; they open it on their phone with no login and see every photo of their roof. The link auto-expires after 90 days, and it shows only the photos — no claim, Xactimate, or building-code detail. It's the leave-behind that keeps your shop top of mind.

On Breaker plans and up, yes. The estimate workspace seeds a starter scope from your confirmed findings, AI drafts the full line-item list with a rationale per line, and every quantity, unit price, and markup is yours to edit — with regional pricing for Texas, Florida, and Ohio metros (national averages elsewhere; verify against your local market) and a price book that remembers your own numbers. The result is a separate, contractor-branded estimate PDF you can download or email from the app, so the inspection report stays a neutral assessment and the estimate is clearly your offer. We wrote up how the whole flow works in our guide to same-visit estimates.

Roofing contractors, public adjusters, inspectors, and storm-chase crews — anyone documenting roof damage for claims. Carriers and national adjusters use the Enterprise tier for API access and consistency at scale.

About 30 seconds per photo. A typical roof inspection runs 150–200 photos — Roof Diagnose turns that storm-day photo set into a fast first pass instead of a half-day write-up.

Every finding carries a confidence score, and low-confidence ones are framed as 'possible — verify on-site' rather than asserted. We deliberately don't publish a single accuracy percentage: the honest answer depends on photo quality and damage type, and a number that hides over-calling would mislead you. Roof Diagnose is a fast, consistent first pass — not a replacement for a HAAG-certified on-site inspection. The inspector still makes the call.

23, each mapped to HAAG functional-vs-cosmetic classification: hail impact, wind uplift, granule loss, mat fracture, cracked and missing shingles, flashing and drip-edge damage, exposed nails, boot deterioration, gutter damage, and more — and each carries its Xactimate code.

Yes. Dented gutters and downspouts are a first-class finding, and the analyzer treats soft-metal collateral — gutter screens, roof and furnace vents, valley metal, fascia wraps, A/C condenser fins — as decisive corroboration, because soft metal can't blister, grow algae, or weather into dimples the way a shingle can. Collateral present raises the hail confidence on the shingles; collateral absent on an ambiguous roof lowers it. Capture it and Roof Diagnose will weigh it.

Documentation organized the way a forensic roof inspection is: findings named with consistent terminology, graded by severity, separated cleanly from age and wear, and oriented around the functional-vs-cosmetic distinction carriers care about. The value is that an adjuster already knows the format, so they evaluate the roof instead of decoding your file. (We break it down in our blog post on HAAG-aligned reports.)

Yes — on every finding. Cosmetic damage is typically excluded from a claim; functional is typically covered. Roof Diagnose flags the distinction so you know which is which; your inspector makes the final call.

A single 0–100 score that summarizes a roof's overall condition, shown on inspector-verified inspections and front and center on the roof report card. It's confidence-weighted across the confirmed findings, so one shaky call can't swing the number. Think of it as an honest, at-a-glance read for the homeowner — a model self-assessment to verify on-site, not a claim determination or a guarantee.

No — and be wary of any tool that promises it will. Roof Diagnose documents the damage in a format adjusters recognize; the carrier makes the decision. It doesn't file claims, doesn't guarantee outcomes, and doesn't replace your on-site inspection. What it does is make your documentation faster, more consistent, and harder to wave off.

It cross-references the property against the NWS storm record and cites the nearest hail or wind report as the date of loss — so the date is grounded in the public record, not a guess. Verify it against the NOAA Storm Events Database before filing.

From $99/month. Five tiers: Current ($99), Swell ($199), Breaker ($299), Riptide ($599), and Enterprise (custom). Every paid plan includes branded PDF reports. Cancel anytime.

Photo volume, team size, and integrations. One shared workspace per company, with the monthly photo quota matched to team scale: Current 1,000/mo (solo), Swell 5,000/mo (~5 staff), Breaker 8,000/mo (~10 staff), Riptide 13,500/mo (~25 staff). Enterprise adds per-user SSO, unlimited usage, and API access for carriers and multi-state operations.

Yes — try 5 photos free, no sign-up required, at roof.riptideai.co. Free-trial photos aren't retained.

Your bill never surprises you — that's the point of the cap. When you reach it, the app prompts a one-click upgrade and you keep working immediately, reports intact. Many storm-chase shops jump up a tier during peak season and back down when the counter resets on the 1st. Prefer usage-based, no-cap billing? That's available on Enterprise.

Yes — every paid plan includes custom branding (your logo and company name on every report). Enterprise goes further with fully white-labeled output, no Riptide branding at all.

For subscribers, yes — we keep an audit trail of every analysis so you can re-download the report and PDF later. Free-trial photos aren't retained.

We never use your photos to train any third-party model. Your uploads are yours.